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Cities

Phoenix, AZ

Find alternatives to calling the Phoenix Police Department.

Typically, people call the police because they are experiencing or perceive an emergency and need immediate assistance. In order to provide the most effective alternatives to calling the police or 911, unless otherwise indicated, the resources included here are limited to those that offer immediate assistance through emergency or crisis services.

These resources may be obligated to call police in the case of an immediate risk of harm to the caller or another, child abuse, or abuse of a vulnerable adult. Where we know or suspect that a resource may work in cooperation with law enforcement or involve them beyond what is required by law, we acknowledge that in the listing.

These resources are not intended to cover all situations, only to provide the services described. If you are in danger of immediate harm and feel safe doing so, call 911.

Housing
LGBTQ+
Mental Health
Domestic Violence & Sexual Assault
Youth
Elders
Crime
Substances

Housing

  • Central Arizona Shelter Services
    • CASS is the largest and longest serving homeless emergency shelter provider in Arizona. Both adult and family shelters operate at full capacity 24/7, 365 days of the year. Serving the entire Phoenix metropolitan area.
    • (602) 256-6945
  • Downtown Phoenix Ambassadors
    • The Downtown Phoenix Ambassadors help refer those in-need to vital assistance programs including substance abuse treatment, shelter, housing, meals, jobs and healthcare. Through outreach and collaboration with nonprofits, service providers, the faith-based community and local governments, the Ambassadors hope to help end homelessness in the community.
    • (602) 495-1500
    • https://dtphx.org/homeless-outreach/

LGBTQ+

  • Child Crisis Arizona
  • Teen Lifeline
    • Telephone hotline staffed by trained Peer Counselors. the hotline is available 24 hours a day, 7 days a week with Peer Counseling available 3:00pm to 9:00pm daily. Teen Lifeline provides life-saving and life-affirming resources for LGBTQ youth and to create safe, accepting and inclusive environments for all young people, regardless of sexual orientation or gender identity.
    • (602) 248-TEEN (8336)
  • Q Network
    • A 24 hour support helpline for LGBTQ youth and allies.
    • (480) 436-4925
    • Toll free: (800) 527-4747

Mental Health

  • Crisis Network
    • 24/7 Crisis Line – Free and confidential
    • Mobile Response Team
      • Crisis specialists can send a mobile team of trained crisis intervention specialists to individuals during a mental health or substance use crisis.
    • (602) 222-9444
    • Northern Arizona: 1 (877) 756-4090
    • TTY: (602) 274-3360
    • https://www.crisisnetwork.org/
  • La Frontera Empact Suicide Prevention Center
    • 24-hour Crisis Hotlines are available to callers who are feeling suicidal, find themselves in a crisis, and/or need a referral for services. Face-to-face services are provided by a Mobile Crisis Intervention Team if immediate assistance is deemed necessary. Hotline services are available to all ages and populations within and outside of Arizona.
    • (480) 784-1500 or (855) 785-1500 (24/7 Crisis Hotline)
    • (480) 784-1514 (Adult Programs)
    • (480) 784-1514, ext. 1048 (Child and Family Programs)
    • http://lafrontera-empact.org/
  • Terros Health
    • 24/7 Mental Health Hotline
    • (602) 685-6000

Domestic Violence & Sexual Assault

  • Arizona Coalition to End Sexual Assault and Domestic Violence (ACADV) Legal Advocacy Hotline
    • Hotline assistance for survivors of sexual and domestic violence, concerned friends, family, neighbors, and other individuals who are calling on behalf of survivors of both sexual and domestic violence, and professionals working with survivors such as case managers, advocates, attorneys, medical personnel, teachers, counselors, and law enforcement
    • Assistance is provided by both Spanish and English speaking Victim Services Specialists on both phone and chat. Interpretation and translation services are available in your primary language at no cost to you.
    • (602)279-2900 or 1(800)782-6400
    • TTY (602) 279-7270
    • 8:30 a.m. – 5:30 p.m., Monday – Friday
  • Ak Chin Indian Community Domestic Violence Advocate
    • (520) 568-1780
  • Ft. McDowell Yavapai Nation Domestic Violence Program
    • The FMYN Domestic Violence Action Team (DVAT) was founded in 1997, and includes members from various departments who come together to address domestic violence, sexual assault, teen dating violence, and stalking in their community. Provides legal assistance, such as seeking an order of protection, and emergency shelter placement, among other services, for members of the Yavapai Nation.
    • (480) 789-7678
    • https://www.fmyn-dvat.org/
  • La Frontera-Empact Suicide Prevention Center
    • 24-hour Crisis Hotlines are available to callers who have been a victim of sexual assault or domestic violence, and/or need a referral for services. Face-to-face services are provided by a Mobile Crisis Intervention Team if immediate assistance is deemed necessary. Hotline services are available to all ages and populations within and outside of Arizona.
    • (480) 736-4949 or (866) 205-5229 (24/7 Sexual Assault Hotline)
    • http://lafrontera-empact.org/
  • Salt River Pima-Maricopa Indian Community Behavioral Health/DV Advocate
    • (480) 362-6892
  • StrongHearts Native Helpline
    • The StrongHearts Native Helpline is a culturally-appropriate domestic violence and dating violence helpline for Native Americans, available every day from 7 a.m. to 10 p.m. CT.
    • 1 (844) 762-8483
    • https://www.strongheartshelpline.org/
  • Tohono O’odham Nation – Domestic Violence Program
    • (520) 383-6200

Youth

Please note, people answering these calls may be mandatory reporters, and required to make a report to CPS or law enforcement in certain situations. Learn about local mandatory reporter laws here.

  • Child Crisis Arizona
  • Crisis Network
    • When a youth has been removed or is at imminent risk of being removed from the home, CRN dispatches specialists to meet with the youth, their caregiver and if necessary their placement home to provide on-site counseling, assessment and resource information and connections.
  • Empact
    • 24/7 Emergency Hotline for youth and people concerned about a youth related to drugs, alcohol, mental health, or family violence
    • 1 (800) 273-TALK (8255)
    • http://teens.reachoutcheckin.org/
  • Teen Lifeline
    • Teen Lifeline is a telephone hotline staffed by trained Peer Counselors. the hotline is available 24 hours a day, 7 days a week with Peer Counseling available 3:00pm to 9:00pm daily. Teen Lifeline provides life-saving and life-affirming resources for LGBTQ youth and to create safe, accepting and inclusive environments for all young people, regardless of sexual orientation or gender identity.
    • (602) 248-TEEN (8336)

Elders

  • Adult Protective Services
    • Arizona Adult Protective Services (APS) is a program within the Division of Aging and Adult Services (DAAS) responsible for investigating allegations of abuse, exploitation and neglect of vulnerable adults. APS may become involved when there is an allegation of self-neglect which is when an adult with physical or mental impairments is unable to meet his or her basic needs (such as obtaining food, shelter, health care, managing finances, etc.) which then impacts the adult’s minimum physical health, mental health or general safety.
    • 7 a.m. – 7 p.m., Mon. – Fri.; 10 a.m. – 6 p.m. weekends & holidays
    • (602) 542-0010 (General)
    • 1-877-SOS-ADULT (1-877-767-2385) (Make a report)
    • https://des.az.gov/services/basic-needs/adult-protective-services

Crime

  • Arizona Criminal Justice Commission’s Crime Victim Services
    • (877) 668-2252
  • Gila River Indian Community Crime Victim Services
    • (520) 562-4106

Substances

Coming soon.

Please consider using these alternatives to calling the Phoenix Police Department or 911 when faced with a situation that calls for de-escalation and/or intervention.

We have tried to indicate where police or law enforcement may work with the alternative resources listed; please let us know if you have any concerns about these resources.

Reimagine public safety. Don’t call the police.

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