Find alternatives to calling the Louisville Police Department.
Typically, people call the police because they are experiencing or perceive an emergency and need immediate assistance. In order to provide the most effective alternatives to calling the police or 911, unless otherwise indicated, the resources included here are limited to those that offer immediate assistance through emergency or crisis services.
These resources may be obligated to call police in the case of an immediate risk of harm to the caller or another, child abuse, or abuse of a vulnerable adult. Where we know or suspect that a resource may work in cooperation with law enforcement or involve them beyond what is required by law, we acknowledge that in the listing.
These resources are not intended to cover all situations, only to provide the services described. If you are in danger of immediate harm and feel safe doing so, call 911.
Housing
- Healthcare for Homeless Veterans
- Connects eligible veterans with healthcare, transitional and permanent housing
- (502) 287-4178
- Kentucky Housing Advocates
- Housing support and advocacy services and referrals, focused on young adults ages 18-25 and their children
- (502) 548-7605
- Veterans National Homeless Hotline
- 24/7 Hotline connecting callers to free services in their area
- 1 (877) 424-3838
- Volunteers of America – Eviction Prevention Program
- Volunteers of America’s Eviction Prevention Program stabilizes resident families and individuals living in Louisville Metro Housing Authority properties by preventing evictions through financial assistance, crisis intervention, mediation, and collaborations with other service providers.
- (502) 568-1438
- https://www.voamid.org/evictionprevention
LGBTQ+
- The Center for Women & Families
- Kentuckian services for rape crisis or intimate partner violence. Specialized services for LGBTQ+ intimate partner abuse.
- 1 (844) 237-2331
- https://www.thecenteronline.org/get-help/lgbtq/
Mental Health
- Centerstone Mental Health Crisis Hotline
- Confidential 24/7 crisis hotline providing mental health counseling and referrals; rapid assistance through the crisis line.
- 1 (800) 832-5442
- https://centerstone.org/programs/crisis-line-24-7-365-800-832-5442
- Hope Now Crisis Line
- 1 (800) 221-0446
- (502) 589-4313
- TDD (502) 589-4259 or 1 (877) 589-4259
- NAMI Louisville – Information Line
- 1 (800) 950-NAMI (6264)
- 10 a.m. – 6 p.m., Monday – Friday
Domestic Violence & Sexual Assault
- The Center for Women & Families
- Kentuckian services for rape crisis or intimate partner violence.
- 1 (844) 237-2331
- https://www.thecenteronline.org/
- Safe Harbor of Northeast Kentucky
- Safe Harbor of Northeast Kentucky is an emergency shelter and advocacy center that provides confidential, caring and supportive services to all domestic violence victims in Boyd, Greenup, Carter, Lawrence, and Elliott counties. Safe Harbor’s services are free to all victims of domestic violence.
- 1 (800) 926-2150 (24-Hour Crises Hotline)
- https://www.safeharborky.org/
Youth
Please note, people answering these calls may be mandatory reporters, and required to make a report to CPS or law enforcement in certain situations. Learn about local mandatory reporter laws here.
- Clark County Youth Center & Family Services
- Crisis intervention is provided in person at the Shelter or by telephone 24 hours per day, 365 days per year. Contacts or calls may be from youth or adults concerned about a youth.
- (812) 284-5229
- https://www.ccysfs.org/
- YMCA Safe Place Services of Louisville
- Street-outreach, trauma informed care, family mediation services, youth mentoring. Confidential resource for youth, teens, and young adults.
- (502) 635-5233 or text SAFE and your current location to 69866 for location of nearest physical Safe Place. 24/7.
Elders
- Elder Serve, Inc.
- Crime Victims Services department works with older adults 60+ in Jefferson County who are victims of crime, including but not limited to crimes of financial exploitation, abuse, sexual abuse, domestic violence, robbery, burglary, and caregiver neglect. The purpose of the program is to support older adults in recovering from victimization, to increase access to the criminal justice system for older crime victims, and to increase awareness of elder abuse as a crime.
- (502) 587-8673
- http://www.elderserveinc.org/ (website temporarily down)
- https://www.facebook.com/elderserve/
Crime
Coming soon.
Substances
- FindHelpNowKY
- Statewide substance abuse treatment locator
- 1 (833) 859-4357 or Text HOPE to 96714 (8 a.m. – 5:30 p.m., Monday – Friday)
- findhelpnowky.org
- Kentucky Opioid and Assistance Resources Hotline (KY-OAR)
- 24-Hour assistance hotline
- 1 (800) 854-6813
Please consider using these alternatives to calling the Louisville Police Department or 911 when faced with a situation that calls for de-escalation and/or intervention.
We have tried to indicate where police or law enforcement may work with the alternative resources listed; please let us know if you have any concerns about these resources.
Reimagine public safety. Don’t call the police.