Find alternatives to calling the Livermore Police Department.
Typically, people call the police because they are experiencing or perceive an emergency and need immediate assistance. In order to provide the most effective alternatives to calling the police or 911, unless otherwise indicated, the resources included here are limited to those that offer immediate assistance through emergency or crisis services.
These resources may be obligated to call police in the case of an immediate risk of harm to the caller or another, child abuse, or abuse of a vulnerable adult. Where we know or suspect that a resource may work in cooperation with law enforcement or involve them beyond what is required by law, we acknowledge that in the listing.
These resources are not intended to cover all situations, only to provide the services described. If you are in danger of immediate harm and feel safe doing so, call 911.
Housing
- Tri-Valley Haven
- 24/7 crisis line offers free referrals and can connect caller to services. Provides DV shelter (non-disclosed location), rape crisis center, homeless shelter (accepts fathers w/ children and boys over/ age 10), and restraining order clinics. Offers sex trafficking support services, food pantry, counseling, and support groups.
- (925) 449-5842 or (800) 884-8119 (24/7)
- http://www.trivalleyhaven.org/index.html
LGBTQ+
Coming soon.
Mental Health
- Crisis Support Services of Alameda County
- 24 hour free, confidential mental health hotline for Alameda County residents. Trained crisis intervention counselors offer a listening space and referrals. Provides translation in over 140 languages and offers teletype (TDD) services for deaf and hard of hearing individuals. Also offers free, confidential texting line for youth.
- (800) 309-2131 (24/7)
- Text SAFE to 20121 (4 p.m. – 11 p.m.)
- https://www.crisissupport.org/
Domestic Violence & Sexual Assault
- Tri-Valley Haven
- 24/7 crisis line offers free referrals and can connect caller to services. Provides DV shelter (non-disclosed location), rape crisis center, homeless shelter (accepts fathers w/ children and boys over/ age 10), and restraining order clinics. Offers sex trafficking support services, food pantry, counseling, and support groups.
- (925) 449-5842 or (800) 884-8119 (24/7)
- http://www.trivalleyhaven.org/index.html
Youth
Please note, people answering these calls may be mandatory reporters, and required to make a report to CPS or law enforcement in certain situations. Learn about local mandatory reporter laws here.
- California Youth Crisis Line
- 24/7 free, confidential crisis line for CA youth (12-24) and families (but won’t turn anyone away). Can call, text, or chat on website. Provide crisis intervention counseling, referrals, and translation services. Access to over 5,500 free or low cost resources.
- (800) 843-5200 (24/7)
- http://calyouth.org/cycl/
- Care Solace
- 24/7 free, confidential hotline for LVJUSD students, parents, and staff. Provides referrals to mental health programs and counseling. Speak English, Spanish, Mandarin, Vietnamese, Cantonese, Tagalog and Korean. Can also video chat on website or email at weserve@caresolace.org. Services are confidential. Email responses within 15 minutes.
- (888) 515-0595
- https://www.caresolace.com/site/lvjusdfamilies/
- Crisis Support Services of Alameda County
- 24 hour free, confidential mental health hotline for Alameda County residents. Trained crisis intervention counselors offer a listening space and referrals. Provides translation in over 140 languages and offers teletype (TDD) services for deaf and hard of hearing individuals. Also offers free, confidential texting line for youth.
- (800) 309-2131 (24/7)
- Text SAFE to 20121 (4 p.m. – 11 p.m.)
- https://www.crisissupport.org/
Elders
- Crisis Support Services of Alameda County
- 24 hour free, confidential mental health hotline for Alameda County residents. Trained crisis intervention counselors offer a listening space and referrals. Provides translation in over 140 languages and offers teletype (TDD) services for deaf and hard of hearing individuals. Also offers free, confidential texting line for youth.
- (800) 309-2131 (24/7)
- Text SAFE to 20121 (4 p.m. – 11 p.m.)
- https://www.crisissupport.org/
Crime
- Tri-Valley Haven
- 24/7 crisis line offers free referrals and can connect caller to services. Provides DV shelter (non-disclosed location), rape crisis center, homeless shelter (accepts fathers w/ children and boys over/ age 10), and restraining order clinics. Offers sex trafficking support services, food pantry, counseling, and support groups.
- (925) 449-5842 or (800) 884-8119 (24/7)
- http://www.trivalleyhaven.org/index.html
Substances
Coming soon.
Please consider using these alternatives to calling the Livermore Police Department or 911 when faced with a situation that calls for de-escalation and/or intervention.
We have tried to indicate where police or law enforcement may work with the alternative resources listed; please let us know if you have any concerns about these resources.
Reimagine public safety. Don’t call the police.