Find alternatives to calling the Jackson Police Department.
Typically, people call the police because they are experiencing or perceive an emergency and need immediate assistance. In order to provide the most effective alternatives to calling the police or 911, unless otherwise indicated, the resources included here are limited to those that offer immediate assistance through emergency or crisis services.
These resources may be obligated to call police in the case of an immediate risk of harm to the caller or another, child abuse, or abuse of a vulnerable adult. Where we know or suspect that a resource may work in cooperation with law enforcement or involve them beyond what is required by law, we acknowledge that in the listing.
These resources are not intended to cover all situations, only to provide the services described. If you are in danger of immediate harm and feel safe doing so, call 911.
- CONTACT the Crisis Line
- 24/7 crisis line for people experiencing mental health difficulties, stress, or suicidal thoughts. Provide information and referrals. Based in Jackson, serves all of Mississippi.
- (601) 713-HELP (4357)
- Hinds Behavioral Health Services
- Mobile Crisis Response is available 24/7, nights, holidays, and weekends. Individuals do not have to have an official mental health diagnosis to receive Mobile Crisis services. Anyone who is concerned about an individual who is experiencing a mental health crisis can request assistance from the Mobile Crisis Response Team.
- If an individual is an immediate danger to themselves or others the Mobile Crisis Team will utilize partnerships with law enforcement officers who are specially trained in crisis intervention. The law enforcement officers will assist with de-escalation and help transport the individual experiencing the psychiatric crisis to a crisis stabilization unit.
- (601) 955-6381
- For crisis services in other regions of Misssissippi, see services by region here: http://www.dmh.ms.gov/service-options/community-mh-centers/
- Jackson Mental Health Warmline
- City-run warmline staffed with licensed clinical social workers who will assess the mental health concerns of citizens and connect callers to mental health providers.
- 7 a.m. – 7 p.m., Monday – Friday
- (601) 586-3073 or (866) 300-7948
Domestic Violence & Sexual Assault
Please note, people answering these calls may be mandatory reporters, and required to make a report to CPS or law enforcement in certain situations. Learn about local mandatory reporter laws here.
Please consider using these alternatives to calling the Jackson Police Department or 911 when faced with a situation that calls for de-escalation and/or intervention.
We have tried to indicate where police or law enforcement may work with the alternative resources listed; please let us know if you have any concerns about these resources.
Reimagine public safety. Don’t call the police.