Eugene, OR

Find alternatives to calling the Eugene Police Department.

Typically, people call the police because they are experiencing or perceive an emergency and need immediate assistance. In order to provide the most effective alternatives to calling the police or 911, unless otherwise indicated, the resources included here are limited to those that offer immediate assistance through emergency or crisis services.

These resources may be obligated to call police in the case of an immediate risk of harm to the caller or another, child abuse, or abuse of a vulnerable adult. Where we know or suspect that a resource may work in cooperation with law enforcement or involve them beyond what is required by law, we acknowledge that in the listing.

These resources are not intended to cover all situations, only to provide the services described. If you are in danger of immediate harm and feel safe doing so, call 911.


  • Eugene Mission
    • Offers low-barrier rescue shelter for up to 14 days. Shelter can be accessed at the west campus gate on 2nd and Chambers for a 9 am check in time (or lottery if beds are limited). Rescue shelter guests provided meals, baggage storage, clothing, transportation to the store, and activities. Guests of the shelter must remain on campus unless on sanctioned outing. After 14 days, has several program options to assist guests in transitioning out of homelessness. Accepts service animals but not pets. Sober environment.
    • Office hours: 8 a.m. – 4 p.m.
    • 1542 West First Avenue, Eugene, OR
    • (541) 344-3251
  • First Place Family Center
    • Day center for families with children who are low-income or experiencing homelessness. For low-income families, can provide diapers, hygiene products, food and clothing. For unhoused families, provides a home-base and the above services, as well as showers, a safe space, and access to emergency shelter program. Also provides transition services including case management, education and job assistance. Children must accompany parents to obtain services.
    • 8 a.m. – 5 p.m daily
    • 1995 Amazon Pkwy, Eugene, OR 97405
    • (541) 342-7728
  • Looking Glass Community Services – Runaway and Homeless Youth Services – Station 7 Program
    • Provides emergency shelter, family reconciliation, and a 24-hour crisis hotline are provided for runaway and homeless youth, ages 12-21 throughout Lane County (priority to 12-18).
    • 931 W. 7th Avenue, Eugene, OR 97402
    • (541) 689-3111 (24/7)


  • Trans.Ponder
    • A grassroots, completely transgender founded and led nonprofit based in Eugene, Oregon. It provides support, resources, and education for the trans/gender diverse community and its allies. Website provides directory of LGBTQ+ supportive resources in the area.
    • (541) 443-6337
  • University of Oregon Office of LGBT Education and Support Services
    • Works to affirm the lives of lesbian, gay, bisexual, transgender, queer, questioning, asexual, aromantic, and allied (LGBTQIA+) students, faculty, and staff at the University of Oregon by providing educational and supportive resources. Counseling and crisis line has LGBTQ+ specialized-therapists. Website provides links to various on-campus supportive resources.
    • 9 a.m. – 5 p.m., Mon. – Fri.
    • (541) 346-6105 (Office coordinator)
    • (541) 346-3227 (24/7, counseling and after-hours crisis line)

Mental Health

  • CAHOOTS (Crisis Assistance Helping Out On The Street)
    • Mobile crisis intervention 24/7 in the Eugene-Springfield Metro area. Dispatched through the Eugene police-fire-ambulance communications center, and within the Springfield urban growth boundary, dispatched through the Springfield non-emergency number. Each team consists of a medic (either a nurse or an EMT) & a crisis worker (who has at least several years experience in the mental health field). Provides immediate stabilization in case of urgent medical need or psychological crisis, assessment, information, referral, advocacy & (in some cases) transportation to the next step in treatment. No cost. Ask for Cahoots by name.
  • Hourglass Community Crisis Center
    • Serves adults residing in Lane County who are in need of short-term, mental health crisis assessment and stabilization, but do not require the medical capabilities of an acute care hospital or longer-term residential care. Welcomes individuals to walk in when they need it. Services are free.
    • 71 Centennial Loop, Suite A, Eugene, OR 97401
    • (541) 505-8426 (24/7)
  • University of Oregon Counseling and Crisis Services
    • 24/7 helpline for U of O students, connecting callers to over the phone support and access to counseling. Open to students regardless of location.
    • (541) 346-3227 (24/7)
  • White Bird Clinic
    • Offers 24/7, free, humanistic, person-centered crisis intervention. Facilitates free taxi rides for clients with significant mental health-related disabilities (people must first apply and be approved for this program before receiving any assistance.) Serves as after-hours point of contact for 15th Night. Can also provide information and referrals.
    • (541) 687-4000 or 1 (800) 422-7558 (24/7)

Domestic Violence & Sexual Assault

  • Sexual Assault Support Services
    • Supportive services for sexual assault survivors. Assists with safety planning, hospital advocacy, and ongoing support. 24/7 crisis line provides support, information, and referrals to SASS programs and other resources like partner agencies, private counselors, and attorneys. Services available to any person over 15 years old who has experienced sexual violence, recently or in the past, or who is a friend, family member, or partner of a person who experienced sexual violence. Drop-in services suspended due to COVID-19.
    • 591 West 19th Avenue, Eugene OR 97401
    • (541) 343-7277 or 1 (844) 404-7700 (24/7)
  • Womenspace
    • Connects callers to emergency transportation, shelter, emotional support and encouragement. Crisis and support line is confidential and available 24 hours a day, 7 days a week. Spanish and English speaking advocates accept referrals from community partners, and provide one on one support groups, emergency housing assistance, counseling services and safety planning. Drop-in services suspended due to COVID-19, but mobile advocates are available by appointment, providing emergency services, legal services, safe housing, food and supplies, and transportation.
    • Office hours: 9 a.m. – 5 p.m., Mon. – Fri.
    • 1577 Pearl St 2nd Floor Eugene OR
    • (541) 485-8232 (Office)
    • (541) 485-6513 or 1 (800) 281-2800 (24/7)


Please note, people answering these calls may be mandatory reporters, and required to make a report to CPS or law enforcement in certain situations. Learn about local mandatory reporter laws here.

  • 15th Night
    • A youth informed community-wide partnership that helps more than 480 of Eugene-Springfield students who are navigating school, life and homelessness alone by creating access to a coordinated network of existing community resources. Can provide referrals and assistance to youth, including providing essentials including clothes, backpacks, hygiene items, transportation, housing, medical care, and advocacy services.
    • (541) 246-4046 (24/7)
  • Lane County Youth Crisis Response
    • A 24-hour, 7 day-a-week crisis line for when a child under 18 is having an immediate mental health, emotional, or behavioral crisis. Trained crisis responders provide assistance to parents over the phone and, if necessary, can deploy a 2-person team of mental health professionals to the family home to respond directly to the crisis. Operated by the Child & Adolescent Network, a collaboration between Looking Glass Community Services, Jasper Mountain, and The Child Center.
    • 1 (888) 989-9990 (24/7)
  • Looking Glass Community Services – Runaway and Homeless Youth Services – Station 7 Program
    • Provides emergency shelter, family reconciliation, and a 24-hour crisis hotline are provided for runaway and homeless youth, ages 12-21 throughout Lane County (priority to 12-18).
    • 931 W. 7th Avenue, Eugene, OR 97402
    • (541) 689-3111 (24/7)
  • Looking Glass Community Services – Runaway and Homeless Youth Services – New Roads
    • Drop-in center for homeless youth age 16 – 21, offering clothing, showers, food (meals and snacks) and other necessities, case management, educational and job resources, housing programs, behavioral health services, and more.
    • Mon. – Thurs. 8:30 a.m. – 4:45 p.m.; Wed. 8:30 a.m. – 3:45 p.m.
    • 941 West 7th Avenue, Eugene, OR 97402
    • (541) 686-4310


  • Lane County Aging and Disabilty Resource Connection
    • Offers the public a single source for information and assistance on issues affecting older people, people with disabilities and their caregivers in Lane County, regardless of their income. Provides easy access to information about long-term support options. Connects seniors with the Senior Connections program, allowing seniors to live independently, and including services like Meals on Wheels, in-home support, transportation and more, for all seniors age 60 or older, or their family caregivers. Services are available free of charge, regardless of income. English and Spanish.
    • 8 a.m. – 4:45 p.m., Mon. – Fri.
    • (541) 682-3353 or 1 (800) 441-4038


  • Oregon Crime Victims Law Center
    • OCVLC provides free legal representation to crime victims to help them assert their rights within a criminal case as well as civil assistance regarding housing, employment, and education issues that arise as a result of the crime. Service to all Oregon counties. Services provided regardless of race, gender identity, sexual orientation, ability, religion, class, ethnicity, age, income, or immigration status.
    • 9 a.m. – 5 p.m., Monday – Friday
    • (503) 208-8160


  • Emerald Valley Intergroup AA
    • Hosts meetings for alcoholics and people struggling with alcohol. There are no dues or fees for A.A. meetings, and anonymity is a practice and a tradition in A.A. People who are unsure of their status are welcome to identify themselves as visitors. Through the hotline, provides support and information about local options available for assistance and treatment.
    • Office hours 9 a.m. – 5 p.m.; Hotline 24/7
    • 741 Main Street Suite A, Springfield, OR 97477
  • Lane County Area Narcotics Anonymous
    • Phone support line, available 24/7. A place for people who are dealing with narcotic use or addiction to reach out when having difficulty, wanting to used or just used and needs support. Can provide information about local meetings. Cannot provide transportation.
    • (541) 729-0080 (24/7)

Please consider using these alternatives to calling the Eugene Police Department or 911 when faced with a situation that calls for de-escalation and/or intervention.

We have tried to indicate where police or law enforcement may work with the alternative resources listed; please let us know if you have any concerns about these resources.

Reimagine public safety. Don’t call the police.

Suggest an edit to this page.