Find alternatives to calling the Dallas Police Department.
Typically, people call the police because they are experiencing or perceive an emergency and need immediate assistance. In order to provide the most effective alternatives to calling the police or 911, unless otherwise indicated, the resources included here are limited to those that offer immediate assistance through emergency or crisis services.
These resources may be obligated to call police in the case of an immediate risk of harm to the caller or another, child abuse, or abuse of a vulnerable adult. Where we know or suspect that a resource may work in cooperation with law enforcement or involve them beyond what is required by law, we acknowledge that in the listing.
These resources are not intended to cover all situations, only to provide the services described. If you are in danger of immediate harm and feel safe doing so, call 911.
- Housing Crisis Center
- Housing Crisis Center’s mission is to prevent homelessness and to stabilize those at risk in decent, affordable, and permanent housing. Rapid rehousing program gets newly-homeless people into homes on a subsidized basis while providing support services necessary to help resolve the underlying circumstances that may have contributed to their housing problems. Also provides financial emergency assistance for rent and utilities.
- 9 a.m. – 5 p.m, Mon. – Fri.
- 4210 Junius Street Dallas,TX 75246
- (214) 828-4244
- Parkland Hospital Homeless Outreach (HOMES)
- Provides medical, dental and behavioral health services to children and adults who are homeless. Health care services are offered from five medical mobile clinics at various sites throughout Dallas County. Each clinic has a nursing station, two examination rooms, a class D pharmacy and restroom. Clinics are held at most sites on a weekly basis.
- (214) 590-0153
- Abounding Prosperity, Inc.
- Offers programs and services targeted to Black gay and bisexual men who have sex with men (BMSM), Black women, and Black male to female Transgender individuals, ages 17 and older. Offers STI and HIV testing at community center and through mobile testing unit. Food, rental, and other assistance available.
- 1705 Martin Luther King Jr. Drive, Dallas, Texas 75215
- 9 a.m – 6 p.m., Mon. – Fri.
- (214) 421-4800
- The Resource Center
- Provides accepting and affirmative health care for the lesbian, gay, bisexual, transgender and queer/questioning (LGBTQ) population in North Texas. Offers behavioral health counseling and programming for LGBT adults and youth. Primary care services include treatment for chronic conditions, HIV treatment, PrEP access, STI treatment, and general care. All community programs currently remote.
- 9 a.m. – 5 p.m., Mon. – Fri.
- 2701 Reagan St., Dallas, TX 75219
- (214) 540-4492
- North Texas Behavioral Health Access Crisis Hotline
- Hotline for anyone struggling with mental health. Can refer callers to medical and other resources. Can deploy Mobile Crisis Outreach Teams provide face-to-face help to people who are at risk of harm to self or others. Mobile teams are made up of mental health professionals unless there’s an immediate risk of harm to self or others in which case law enforcement will accompany. The services are available 24/7, 365 days a year.
- 1 (866) 260-8000, 1 for crisis, 9 for Spanish (24/7)
- Suicide & Crisis Center of North Texas
- Crisis Debriefing services are provided by trained volunteers to survivors of suicide of all ages within 24 to 48 hours wherever they are located, this service is free to the public. 24 hour Crisis Hotline staffed by trained volunteers to talk and listen, this service is free and confidential.
- (214) 828-1000 or (800) 273-8255 (24/7)
Domestic Violence & Sexual Assault
- Dallas Area Rape Crisis Center
- Offers short and long-term individual counseling, and therapeutic groups. Services are available to anyone impacted by sexual violence. Crisis intervention and advocacy are available on a walk-in basis at clinical office during regular business hours. All services are confidential and free of charge. Select services are also available in Spanish. *Walk-in services suspended during COVID, call hotline for appointment.
- 11300 N Central Expwy. #601, Dallas, TX 75243 (clinic)
- (972) 641-7273 (24/7)
- Genesis Women’s Shelter and Support
- Provides safety, shelter and support for women who have experienced domestic violence. Connects callers with emergency shelter, counseling, and support services. Offers pro bono legal services in family law matters.
- (214) 946-4357 (24/7)
- Office: (214) 389-7700
- The Family Place
- The Family Place provides victims of family violence safe housing, counseling and job skills. Can provide safe transportation to emergency shelter in safe location or connect callers to other support services such as outreach counseling and legal aid. Services available regardless of a gender and emergency shelter for men with children available. Pet sheltering available. All services are free and offered in English and Spanish.
- (214) 941-1991 (24/7 crisis)
- To schedule an appointment: (214) 443-7701
- Victim Intervention Program (VIP)/Rape Crisis Center of Parkland Hospital
- Services for survivors of sexual assault or partner/family abuse. Trauma-informed staff speaks English and Spanish. Help in other languages is available as needed. Can also refer to other community resources.
- 8 a.m. – 8 p.m., Mon. – Thurs.; 8 a.m. – 4:30 p.m.
- 5200 Harry Hines Blvd. , Dallas , TX 75235
- Main Office: (214) 590-2926
- Emergency Hotline: (214) 590-0430
Please note, people answering these calls may be mandatory reporters, and required to make a report to CPS or law enforcement in certain situations. Learn about local mandatory reporter laws here.
- Promise House
- Provides care to youth ages 0 – 24 who are experiencing homelessness. Emergency youth shelter provides short-term supportive housing for up to 37 youth ages 6-18 every night. Wesley Inn is a two-year housing program for up to 12 young, homeless mothers (ages 14-20) and their children (ages 0-5). Services are free and include food and necessities. Can also connect youth with supportive services, and mental and medical health care.
- (214) 941-8578 ext 500
- Dallas Victims of Crime
- Operates an online database for victims of crime to find local resources for support and recovery.
- CARE Dallas
- Provides education and raises awareness about substance use disorders and to serve as a resource for individuals and families struggling with addiction with a primary focus in the Park Cities and North Dallas. serves as a confidential resource and ally to families, offering tools to educate and empower substance abusers and their loved ones. Provides no-cost referrals and support to families who have been affected by substance use disorder.
- (214) 526-8986
Please consider using these alternatives to calling the Dallas Police Department or 911 when faced with a situation that calls for de-escalation and/or intervention.
We have tried to indicate where police or law enforcement may work with the alternative resources listed; please let us know if you have any concerns about these resources.
Reimagine public safety. Don’t call the police.